FAQ

🏠 General Information

Q: Where is the home located?
A: Our vacation home is in Kissimmee, Florida, just 15 minutes from Walt Disney World and close to other top attractions like Universal Studios and SeaWorld.

Q: How many guests can stay?
A: The home comfortably accommodates up to 7 guests with 3 bedrooms and 2 bathrooms.

Q: Is this a private home or shared space?
A: This is a private home — you’ll have the entire place to yourself.

Q: Is your home family-friendly?
A: Absolutely! We welcome families and provide amenities like a high chair and kid-friendly dishes.

🔐 Booking & Payment

Q: How can I book your home?
A: You can book directly through our website with secure checkout. We accept all major credit cards.

Q: Do you charge a security deposit?
A: Yes, we require a refundable $300 security deposit, returned within a few days after checkout if there’s no damage.

Q: What is your cancellation policy?
A: You’ll receive a full refund if canceled more than 30 days before check-in. No refund is issued within 30 days of arrival. Grace period with free cancellation for 24 hours after booking if arrival is at least 7 days away.

🕓 Check-in & Check-out

Q: What time is check-in and check-out?
A: Check-in is after 4:00 PM and check-out is by 10:00 AM.

Q: How do we check in?
A: We offer self-check-in with a smart lock. You’ll receive an access code before your arrival.

Q: Can we check in early or check out late?
A: We may be able to accommodate based on availability. Please contact us in advance — a fee may apply.

🌊 Amenities & Features

Q: Is there Wi-Fi?
A: Yes! We offer fast, free Wi-Fi throughout the house.

Q: Is the pool heated?
A: Yes! Our private heated pool is FREE upon request.

Q: Do you allow pets?
A: Sorry, pets are not permitted except ADA-qualified service animals under Florida Statutes §413.08

Q: Is smoking allowed?
A: Smoking and vaping are strictly prohibited indoors.

🚗 Parking & Transportation

Q: Is parking available?
A: Yes, you can park up to 2 vehicles in the driveway. Street parking is also available.

Q: How far are you from Disney and other attractions?
A: We’re just:

🧼 Cleaning & Safety

Q: How is the home cleaned?
A: We follow professional cleaning protocols between every stay to ensure a spotless and sanitized home.

Q: Do you have security cameras?
A: We have exterior security cameras monitoring the front porch, front yard, driveway, and side yards. There are absolutely no cameras inside the home or in the pool area, and no audio or video recording takes place indoors—your privacy is fully respected.

📞 Support During Your Stay

Q: What if we need help during our stay?
A: We’re just a message away or available by phone for urgent matters.